Shipping policy
Delivery and Shipping
We courier our small items (e.g, pilates rings, hand and foot straps, springs) via Couriers Please and Castaway.
All carriers used by us are independent of Pilates World and we will generally quote all delivery prices including optional carrier insurance to avoid any complications for our customers should the equipment be damaged in transit.
Once the goods are dispatched from our warehouse the carriers are responsible for your goods. Each carrier has specific terms and conditions. If your goods are damaged in transit you should immediately notify the carrier and Pilates World and we will assist you in what course of action to take once the damage has been assessed in accordance with Australian Consumer Law and the terms and conditions of the carrier insurance.
In most cases we can give you a shipping quote at the time of purchase. If you are in a remote place the carrier may need to calculate the cost and in these instance you will usually get a quote back in 24 hours.
YOU MUST SUPPLY A PHYSICAL ADDRESS as we cannot deliver to a PO box.
Provided your goods are in stock at the time of purchase your goods will be dispatched once payment has been received. The delivery times may vary depending on the state you live in and how close to the capital cities you live. In most cases you will receive your goods in 1 to 6 days if you live in Victoria, New South Wales or Queensland. Times will be longer for people who live in Tasmania, Western Australia and the Northern Territory and in most cases delivery times to these states will be from 4 to 12 days after payment is received.
Products must be paid for in full before being delivered and freight payments must also be paid in full before the product will be dispatched. Please note that the estimated times above are only quoted as a guide and Pilates World accepts no responsibility if these times are inaccurate at the time of delivery. With most carriers we are able to track your order through your consignment note number. Give us a call if you are concerned about your delivery time.
Receiving your order
All deliveries must be signed for. Please ensure there is someone available at the delivery address. If there is no one there the courier will leave a note and will attempt to deliver it again. We recommend having someone over the age of 18 years accept the delivery. Individual carriers terms and conditions may vary in regards to who can accept delivery.
Unsuccessful Deliveries
In the event that you are not available to meet the driver at the agreed time a rebooking fee will be charged to your account. You will need to contact customer service to arrange a new time and pay the fee. Normal delivery fees and charges apply.
Additional Shipping cost to remote areas
Due to these areas being difficult to reach by freight companies, your online freight quote will be reviewed and may incur additional costs. You will be contacted and informed prior to shipping. A full refund of your order will be offered if you are required to pay an excess shipping fee and would prefer not to pay the excess.
Definition of remote areas - A place that is not close to any larger city or any other point, where local depots of freighting/courier companies are located.